1.Most roadside and insurance companies use some form of third party dispatch company like Agero or Honk. If they have their own (Allstate, Geico) they are separate departments that are disconnected. This means that there are more people that need to be contacted before you, the customer can get in touch with the tow truck driver.
2.These corporations contract with local tow companies at reduced rates, which leads to jobs getting put on the back burner.
3.The dispatch companies contact the closest in network contracted tow company which may be an hour away.
4.50% of all jobs are dispatched incorrectly because the phone operators are improperly trained. So the tow contractor has to call back and wait on hold to correct the order before they send out a driver.
Where does this leave you? Stuck & stranded longer and if you’re on the highway, potentially in a deadly situation.
GET YOURSELF & YOUR CAR OUT OF DANGER BY CALLING THE CLOSEST TOW COMPANY TO YOUR CURRENT LOCATION.
You may have to pay out of pocket but you can get reimbursed from your insurance. Don’t end up a statistic because you used your roadside 1-800 number instead of calling a local tow company directly.
